Refund policy

Raangori – Refund, Return & Cancellation Policy

At Raangori, we are committed to delivering quality products and a seamless shopping experience. Read this policy carefully to understand your rights and obligations regarding returns, refunds, cancellations, and related procedures.

1. Important Notes

  • Only the product cost is eligible for refund. Shipping and COD charges are non-refundable.

  • Used, damaged, or incomplete products will not be accepted for return.

  • Please consult our Size Guide before placing an order.

  • Exchanges on discounted items may incur additional shipping charges.

  • Raangori processes refunds only after validating that the return complies with this policy.

2. Return Period

  • You have 7 days from the date of delivery to initiate a return.

  • Returns initiated after 7 days will not be accepted.

3. Non-Returnable / Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Used, worn, or tampered products.

  • Products damaged due to misuse or mishandling.

  • Products sold as sets (cannot be returned individually).

  • Discounted or marked-down sale items.

4. Conditions for Return

  • Return request must be raised within 7 days of receiving the product.

  • Items must be unused, with original tags intact, labels, packaging, and any included accessories.

  • Proper packaging is required to prevent damage during transit.

  • For wrong or damaged items, video evidence of product + parcel opening at delivery is mandatory.

5. How to Return a Product

  1. Contact Raangori Customer Support to initiate a return request.

  2. Once verified (e.g., wrong, defective, or damaged), Raangori will arrange a pickup.

  3. Refunds will be processed after the item passes a quality check — typically within 4–6 business days from receipt.

6. Self-Initiated Returns

  • If you opt for your own return shipment, you must provide valid proof of delivery.

  • Use a trackable courier service and share tracking details with support.

7. Cancellation of Return Request

  • You may cancel the return request by contacting Customer Support.

  • If pickup is already scheduled, inform the delivery agent at the time of collection.

8. Refusal of Return

Raangori reserves the right to reject returns that:

  • Do not meet the specified conditions.

  • Are damaged due to customer negligence.

No refund will be issued for denied returns.

9. Frivolous or False Complaints

  • False, malicious, or fabricated complaints may prompt legal action.

  • You will be responsible for any legal costs incurred.

10. Discrepancies in Return Status

  • If there’s any discrepancy between return status and refund, you must provide proof of return shipment / delivery confirmation.

11. Order Cancellation Policy

  • You may cancel your order within 6 hours of placing it, provided it has not shipped yet.

  • Contact us via email or WhatsApp to cancel.

  • Orders already dispatched cannot be canceled.

12. Refund Policy

Refunds are issued under the following scenarios:

  • Order canceled before shipping: Full refund.

  • Product returned within 7 days (valid return): Only product cost refunded.

  • Defective or incorrect item: Full refund including delivery charges (once verified).

13. Refund Timelines

  • Refunds are typically processed within 1–6 business days after the returned item passes quality verification.

14. Mode of Refund

  • Refunds will be issued to the original mode of payment.

  • For COD orders, refund will be processed via NEFT / bank transfer.

  • If the original payment method is no longer valid, we will complete the refund via NEFT or cheque.

15. Need Help?

For any questions or assistance, reach out to Raangori Customer Support:

  • Email: raangori25@gmail.com

  • WhatsApp / Call: +91-XXXXXXXXXX

  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM